HELP CENTER
What You Need to Know
As part of our ongoing commitment to provide users with exceptional service, we’re here to answer all your questions. We’ve listed our most frequently asked questions below. However, if you still have something on your mind, do not hesitate to get in touch.
Do you need a license to fly a drone?
Can you fly your drone over my property?
Any further questions?
If you intend to fly a drone for recreational use, then no license is required, however there are many rules that need to be followed to ensure the safety of yourself and others. Please refer to the following link for more information, Drone rules | Civil Aviation Safety Authority (casa.gov.au).
If, however, your intention for flying a drone is for any type of commercial gain than you will require a commercial license issued by CASA, in the form of Remote Pilot License (RePL) and RPA Operator Certificate (ReOC).
Yes, our company is fully licensed with the Civil Aviation and Safety Authority (CASA), holding a Remotely Piloted Aircraft Operator's Certificate (ReOC), enabling us to perform operations in restricted areas, such as, within 5.5km of an airport. In addition to this, our pilot is a CASA certified Chief Remote Pilot and Remote Pilot License (RePL)
Yes we are. We have $20 million public liability insurance. Policy No. CC1137547
Dimension Drones Mackay strictly adhere to all CASA regulations, which include:
- Not to fly your drone higher than 120 metres (400 feet) above ground level
- Our drones must be kept at least 15 metres away from other people.
- Our drones must be kept within visual line-of-sight.
- Our drones can fly within 5.5km of an airport with correct CASA approval.
To see a full list of CASA regulations please refer to the link above.
Only with permission of the land holder. To this note, if people are required to be in the photos or videos, then permission must also be granted by them.
If you have any further questions, please do not hesitate to contact us.
Ph: 0408472100
Email: info@ddmackay.com.au
Is Dimension Drones Mackay licensed?
What rules do you have to adhere to?
Are Dimension Drones Mackay insured?
What areas do you service?
We're based in Mackay and service the wider Queensland region, including the Whitsundays and Central Queensland. Contact us to check availability for your location.
What services do you offer?
Aerial photography and videography, property and roof inspections, thermal imaging, 2D/3D mapping, stockpile surveys, construction progress monitoring, and event livestreaming.
How much does a drone inspection or shoot cost?
Pricing depends on the scope and location of the job - see our Pricing page for a guide, or contact us for an obligation-free quote.
How quickly will I receive my photos or video?
Most jobs are delivered within 24–48 hours, depending on the complexity of the edit.